Brief Overview: This privacy policy applies to the new pk look platform. By using our service, you agree to this policy. If you have any questions, please contact our support team.
1 What information we collect
New pk look collects certain personal information to improve service quality and ensure a safe environment. The amount of data collected is always limited to what is necessary for the service.
| Type of Data |
What is collected |
Why it's needed |
| Identity Information |
Name, date of birth, national ID |
KYC verification & age confirmation |
| Contact Information |
Phone number, email address |
Account communications and security notifications |
| Financial information |
Mobile banking number, transaction history |
Deposit & Withdrawal Processing |
| Technical Information |
IP address, device information, browser |
Security & Fraud Prevention |
| Usage Data |
Betting history, login times, preferences |
Service Improvement & Personalization |
- Information you provide at the time of registration is collected directly.
- Certain technical information is collected automatically while you use the platform.
- Some information may also be received through third-party payment providers during payment processing.
- We never collect additional information without your consent.
new pk look's commitment: We only collect information that is strictly necessary to provide you with a safe and quality service. Collecting excessive or unnecessary data goes against our policy.
2 How we use your information
New pk look uses collected information solely for specific and legitimate purposes. No data is used for commercial sale or unauthorized activities.
- Account management: Your information is used to create your profile, secure your login, and manage your account settings.
- Payment Processing: Financial information is verified when processing deposits and sending withdrawals.
- Fraud Prevention: IP and device information is used to detect unusual transactions or multiple accounts.
- Service Improvement: Usage patterns are analyzed to develop new features and improve the overall experience.
- Legal obligations: Relevant information may be disclosed in response to lawful requests from government or regulatory authorities.
- Customer Support: The support team can view relevant information to help resolve your issue.
- Promotional Communications: Notifications about bonuses and offers are sent with your consent.
Important: new pk look never sells your information to third-party advertisers. Your data is always used solely for the purpose of serving you.
3 Data Retention & Period
New pk look retains your personal information only for as long as necessary. Even after an account is closed, certain data may be kept for a specified period for legal reasons.
- Active account data is retained for the duration of the account.
- Financial transaction records are retained for up to 5 years after account closure.
- KYC documents may be retained for up to 7 years as required by law.
- Security logs and IP records are retained for up to 90 days.
- Upon expiry, data is securely deleted or anonymized.
All data is stored encrypted on secure servers. Only authorized personnel may access it when necessary.
4 Sharing Data with Third Parties
New pk look treats your privacy as its highest priority. We are extremely careful when it comes to sharing information with third parties.
- Payment Providers: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket.
- Technology Partners: Technology service providers used to operate the platform only receive the data necessary for their specific functions.
- Legal authorities: Providing data in response to a valid court order or government request is legally required.
- Fraud Prevention Service: Limited technical data may be shared with online fraud detection services.
Never shared: new pk look does not sell or transfer your information to any third party for advertising, data brokering, or any other commercial purpose.
5 Cookie & Tracking Policy
New pk look uses cookies on its website and app to improve your experience. Cookies are small files stored in your browser.
- Essential cookies: Required for login sessions, security, and core platform operations. These cannot be disabled.
- Functional cookies: Remembers your language preference and layout settings. These are optional.
- Analytics Cookies: This helps generate platform usage statistics and contains no personal data.
- Security Cookies: Detects logins from multiple devices and prevents unusual activity.
You have the right to disable optional cookies through your browser settings, though some features may become limited.
6 Your Data Rights
You have full rights over your personal information on new pk look. Contact our support team to exercise any of the rights listed below.
Right to Access Data
You have the right to know what information we hold about you and to receive a copy.
Right to Rectification
You may request a correction if any of your information is inaccurate.
Right to Erasure
You may request deletion of your data unless there is a legal obligation to retain it.
Right to Object to Processing
You may object to marketing communications or to specific uses of your data.
Data Portability
You may request to download your data in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be temporarily restricted.
Response timeframe for rights requests: new pk look aims to respond to any data rights request within 30 days. In complex cases, it may take up to 90 days.
7 Data Security Measures
New pk look uses the most advanced technologies and processes to protect your data. Our security framework follows industry-standard best practices.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Stored data is protected with AES-256 encryption.
- Server access is controlled through strict permission management.
- Regular security audits and penetration testing are conducted.
- 24/7 monitoring is in place to detect suspicious activity.
- In the event of a data breach, affected members will be notified within 72 hours.
Two-Step Verification: new pk look offers two-factor authentication (2FA) to secure your account. With 2FA enabled, unauthorized access to your account becomes virtually impossible.
8 Child Protection Policy
New pk look strictly does not provide services to anyone under 18. Protecting children and minors is our top priority.
- Age is verified at registration and minors are not permitted to create an account.
- No information belonging to a child is knowingly collected.
- If any information belonging to a minor is found to have been collected, it is deleted immediately upon discovery.
- If parents have any concerns, they can report them to our support team.
9 Changes to the Privacy Policy
New pk look may update this privacy policy when necessary. We always inform members transparently about any changes.
- A notice will be posted on the platform before any significant changes take effect.
- The "Last Updated" date at the top of the page always reflects the date of the most recent change.
- For major changes, a notification may be sent to your registered phone number.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Previous versions of the Privacy Policy can be obtained by contacting the support team.
10 Contact Us
For any questions, complaints, or to exercise your data rights regarding the Privacy Policy, please get in touch with us.
- Bengali support is available 24/7 via live chat.
- Email inquiries are responded to within 3 business days.
- Please ensure that any request to delete or correct data is submitted in writing.
Contact Address: Our support team is always ready to assist with any data protection concerns. We treat your privacy as our top priority and resolve issues promptly.